Steve Shefveland
Steve Shefveland is the Founder & CEO of VitalCX, the world’s first Healthcare Experience Platform (HXP). With over 30 years of global experience in customer and patient experience operations, Steve has built and led large-scale teams across the U.S., Africa, and Mexico.
Through VitalCX, Steve is pioneering a hybrid model that combines automation, conversational AI, and trained human execution to fix broken healthcare administrative workflows — from scheduling and referrals to billing support and revenue cycle management. His work helps healthcare organizations reduce staff burnout, improve patient experience, and eliminate operational inefficiencies.
Steve is a recognized leader in healthcare CX, hybrid AI strategy, and global operations, with a passion for building systems that put people first while leveraging technology for scale.